FAQ
Questions people actually ask
If yours isn’t here, text us. A real person answers during open hours, and they’d rather help than have you guess.
Do I need coins?
No. We are completely cashless. Pay from your phone with the Speed Queen app (our location code is THEMAT), or use the card kiosk in the store to load a card. No quarters, no change machine, no hunting through the cup holder.
Is anyone there to help?
Yes. There is a live Virtual Attendant on a video screen in the store during all open hours — a real person, not a recording. You can also call or text (831) 609-4958 and the same team answers.
What if a machine takes my money?
We will make it right. Talk to the attendant on the screen while you are in the store, or call or text (831) 609-4958. They can refund you directly — you do not need to fill out a form or wait for a manager.
What is the biggest thing I can wash?
Our 80 lb washer (W1) is the biggest machine in the building and handles king comforters, sleeping bags, dog beds, and moving blankets with room to spare. If you can fit it in the drum with space for it to tumble, you can wash it.
How long does a wash take?
About 30 to 40 minutes for a wash, and roughly the same again to dry. Start a load, walk into town for a coffee or grab a taco from the truck out front, and the app will text you when your machine is done.
Do you sell detergent?
Yes. There are vending machines in the store with detergent, dryer sheets, and the other things you forgot. You do not need to bring anything but the laundry.
What are your hours?
We are open 7 AM – 9 PM, seven days a week. The door locks automatically at close, so start your last load with enough time to finish — a wash and a dry together take about an hour and a half.
Are you open on holidays?
We keep normal hours on almost every holiday — 7 AM – 9 PM, same as any other day. If a holiday is ever going to be different we post it in the store and on our Google listing. When in doubt, text (831) 609-4958 and a person will tell you.
Do you do wash and fold or drop-off?
Not any more. We are a self-service laundromat — you run your own loads on your own schedule, which is why we can stay open seven days a week and keep the big machines free for the people who need them.
Is there parking?
Yes, and it is free. Pull right into the lot off Highway 9 — no meters, no permit, no circling. There is room for a truck with a rooftop carrier or a van.
Can I wash a sleeping bag here?
Absolutely, and this is one of the most common reasons people find us. Use the 80 lb washer (W1) or a 60 lb (W2–W5) so the bag can move freely, wash on cold, and dry on low heat. See our Big Stuff page for the full rundown.
Do you have WiFi?
Yes — free WiFi, TVs, and music while you wait. There are seats inside, and the taco truck is right outside if the cycle runs into lunch.
